I acquired a promo in the mail from American Airlines in reference to rapidly tracking to elite position. When I made an effort to log onto the Site while in the promo I couldn't obtain it (aa.
This is in regards to flight 580 from charolet to Miami yesterday morning, when I very first got to my seat I felt it absolutely was just a large number. There was soda spilled during the chair and arm rest. There was trash from the last flight at the back of the seat ahead of me. Once i requested to get it cleaned up I had been given no response and I had been remaining to take a seat within a sticky seat for nearly 3 several hours! This was the worst in airplane expertise I have ever acquired undoubtedly.
Reading through the posting in Yahoo! a few AA rep composing “deaf and dumb†on their own baggage is impolite and they should have in excess of a bogus apology. you only dropped a buyer.
When I obtained towards the complimentary lodge that American setup for me, I called 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights that were accessible on USAIR. She instructed me there were no open seats on any from the early USAIR flights. I used to be on the web and could see that there were out there flights. I essentially booked a flight to confirm it to her.
We are sorry that you choose to were not content with the complimentary voucher that we presented. Nonetheless, the voucher was intended to convey goodwill and to generate amends in a way for the inadequate service you reported. It signifies an quantity we believe to be fair and affordable.
I flew from Orlando to Dallas to Las Vegas yesterday and when I obtained residence and unpacked, I discovered one among my merchandise was missing from one among my checked bags.It had been a shaving package which was within a zippered pocket on the skin of the bag. I referred to as buyer service in Las Vegas and was informed there's nothing they could do.
Two months in the past we acquired the terrible information that our twelve calendar year outdated grandson were strike by a truck and killed. We necessary to get from PA to CA as rapidly as feasible. It had been Thankagiving 7 days, the worst 7 days from the 12 months to vacation by Hotwire, we had been ready to get reservations the subsequent early morning on American, not the airline on which we normally journey.
we have been billed $861 to alter the flight itinerary. The vacation agency blames the AA with the significant payment and AA washed their fingers.
Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo The big apple,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no period su culpa eso period lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el resort y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
I wished to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to many trouble to seek out me another flight and also to reroute my baggage. Gary was pleasant and helpful and relaxed, and I actually appreciated how tricky he worked to help me.
I even tried out contacting on the phone and obtained nowhere; all I could listen to is usually a recurrent information and After i ask for to speak to buyer relations, I might get dangle up on.
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I'm astonished at The dearth of client service at American Airlines. I was a flight attendant for 30 yrs and took good pleasure from the training I been top article given from American. On the the latest trip I watched a passenger and agent argue about which just one was ruder. There is no apparent enforcement of grooming policies anyplace in the corporation.